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Web Analytics 2.0: The Art of Online Accountability and Science of Customer Centricity
book

Web Analytics 2.0: The Art of Online Accountability and Science of Customer Centricity

by Avinash Kaushik
October 2009
Beginner to intermediate
503 pages
13h 16m
English
Sybex
Content preview from Web Analytics 2.0: The Art of Online Accountability and Science of Customer Centricity

Chapter 2. The Optimal Strategy for Choosing Your Web Analytics Soul Mate

In the new world order of Web Analytics 2.0, you must move beyond the mental model of a "single source of truth" to a true Multiplicity strategy to identify actionable insights faster. How do you do that? Tools! You must pick 'em right and make sure that one step forward is not three steps back.

In this chapter, you'll learn how to do deep introspection to understand your needs better, how to get the truth out of analytics vendors, how to compare analytics tools, and how to run a pilot and negotiate a contract.

Chapter Contents

Predetermining Your Future Success

Step 1: Three Critical Questions to Ask Yourself Before You Seek an Analytics Soul Mate

Step 2: Ten Questions to Ask ...

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Publisher Resources

ISBN: 9780470529393Purchase book