CHAPTER 2

Team Building Won't Solve the Problem

Despite the fact that CEOs didn't indicate on the Heidrick & Struggles survey that their Senior Management Teams (SMTs) are broken, there is a constant pressure to somehow fix the current situation. The status quo seems unacceptable. It's a rare strategy offsite or management retreat that doesn't include at least one agenda item facilitated by a coach, trainer, psychologist, or organizational consultant. At the time this chapter was being written, a Google search for the phrase leadership team development returned 9,430,000 hits. An entire industry exists with the sole purpose of improving team effectiveness.

CEOs may show confidence in their teams when they fill out consultants'surveys, but ...

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