CHAPTER 5

Case Study

How One CEO Transformed His Top Team

Leaders who decide to look beyond the monolithic model of the Senior Management Team (SMT) have an opportunity to adopt a far more effective approach to management. Instead of seeing the Senior Management Team as the center of senior management decision making, they get the kind of support they need by creating and using a set of interrelated teams, one of which should be the SMT in a redefined, repurposed, and clear role. Some of these teams will be permanent; others will be created around a specific project or decision and then disbanded. Some will be official teams, fully documented on organization charts, process flows, and similar corporate blueprints. Others will be ad hoc—like ...

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