Work Disrupted

Acknowledgments

Writing a book, contrary to popular belief, is far from a solitary pursuit.

Work Disrupted has been a team project from the start. Suzanne Riss, a talented writer, editor, researcher, and author, has patiently worked with me every week for the past 18 months to help me craft my ideas, observations, and analysis into the stories and narrative that comprise this book. Tom Fishburne, the Marketoonist, a unique cartoonist and illustrator, and irrepressible personality, worked with us for more than a year to create the 25 cartoons that bring the stories in this book to life.

Jim Guszcza, Deloitte's chief data scientist, has been an amazing partner in developing my ideas on human–machine collaboration. He reviewed every chapter of the book and provided invaluable feedback. John Hagel, John Seely Brown (JSB), and Maggie Wooll, the leaders of Deloitte's Center for the Edge, were sources of insights and inspiration throughout the process; their ideas flow through many of the chapters in this book. Others, including Bill Eggers, of Deloitte, and Rob Norman, the former global chief digital officer of Group M, reviewed and provided comments on chapters in the book.

I am grateful to more than two dozen leading thinkers and pioneers in the future of work who generously participated in interviews for the book and I thank them for hours of dynamic, thought-provoking conversations, and for sharing their unique insights in this book. My thanks to this group, which included Michael ...