Work Disrupted

CHAPTER 1From Fear to Growth : Mindsets and Playbooks for Twenty-first-century Careers and Work

When we least expect it, life sets us a challenge to test our courage and willingness to change; at such a moment, there is no point in pretending that nothing has happened or in saying that we are not yet ready. The challenge will not wait. Life does not look back.

—Paulo Coelho, novelist¹

When the coronavirus pandemic took root in the United States, we entered a time machine to the future.² Practically overnight, people in industries that had restricted telecommuting found themselves crawling out of bed and dialing into Zoom conference calls from their couch. For many teachers, bankers, lawyers, even NASA aerospace engineers, the coronavirus crisis was a trial run for remote work.³ With most of the country under orders to shelter in place, many business leaders pivoted on a dime to reimagine products, reassign workers, reshape supply chains, and reconfigure operations to join the heated race to save lives. Near the top of the critical list of needs was the demand for ventilators, potentially hundreds of thousands of ventilators. In an unprecedented move, Ford and General Motors shut down car production and went into the ventilator production business.⁴

Overhauling production and ramping up that production beyond anything your company has ever done before are feats of magic that business leaders have known they would be expected to perform in the future world of work. When Anne-Marie ...