August 2018
Beginner
414 pages
3h 16m
English
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Chapter #71. The User Should Always Know at What Stage They Are in Any Given Journey
Some of the worst experiences in digital products come from not adhering to this principle. For example, an item that hasn't been ordered because the user didn't click confirm, or the user who simply can't find parts of the product because they're buried too deeply, with no affordances.
Most users will approach your product with an incomplete (or non-existent) conceptual model of how it functions. You need to expose some of this to the user, so they can understand how to use the product.
Although the user will not consciously "know" what stage they're at, at all times they should at least have a general sense of it and you can deliver that experience with some simple ...