November 2019
Beginner
294 pages
7h 40m
English
Content preview from 97 Things Every Engineering Manager Should Know
Become an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.
Chapter 15. Delivering Feedback
Jennifer Dyni
Delivering feedback—a valuable skill for any team member—is one of those things that has not come naturally to me.
I started my career thinking that all it took to be good at sharing appreciations or criticisms was to simply state my perspective out loud. (I’m from Jersey: direct is good.) As it turns out, literally spewing out my thoughts and ideas didn’t always go very well—or at least not the way I expected it to. My attempts to help influence up, down, and sideways were rarely sunshine and daisies and much more often eye rolls and terse “sure, whatever” blow offs. I also had some spectacular failures where the things I said quickly led coworkers to get visibly angry and tell me off for my insensitivity to their situation.
Clearly, I did a lot of learning what not to do by experiencing it firsthand.
To grow as a leader, I’ve spent a lot of time exploring and trying different tools and techniques that help me deliver feedback more effectively. Following is some of what has helped me become more successful.
Start with Frameworks
There are many great resources on how to start a conversation with teams or individuals. They map out templates for a variety of situations—for example, appreciation, confrontation, delegation—and I use them to help me map out my opening statement clearly and concisely.
One of the frameworks I use often ...
Become an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
and much more.
Read now
Unlock full access
More than 5,000 organizations count on O’Reilly
O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.