November 2022
Intermediate to advanced
224 pages
4h 52m
English
Content preview from A Complaint Is a Gift, 3rd Edition, 3rd Edition
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Preface
Today’s customers are in the driver’s seat. The amount of information and technology they have at their disposal enables them to easily switch from one virtual retailer to another, one local supplier to a different online global supplier, one service provider to another possibly operating in the same neighborhood. And they can let thousands know online exactly what happened if they don’t like the way they were treated by the retailer, supplier, or service provider.
Furthermore, they don’t have to tell you why they switched to another company when they are dissatisfied. The good news is that if customers tell just one person in your company or post a complaint online, they are providing a direct pathway for you to use to keep them. It ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.