CHAPTER 6Getting Deliverables Out the Door

Since delivering results is the most clear-cut of the four elements that define successful virtual teams, you may think it would be the easiest to master, as long as action steps and status checks are in place. However, that is not the case. Although deliverables are measurable, and therefore straightforward, they can become comingled with the other three elements of team success—communication, accountability/trust, and conflict management—and are subject to similar pressures and complexities.

Getting deliverables out the door is specific to the team, and since teams exist to accomplish results, managing the process successfully is an art as well as a science. You haven’t reached your destination until ...

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