Part III contains the following supplementary readings:
Introduction to Readings
USING THE BALANCED SCORECARD AS A STRATEGIC MANAGEMENT SYSTEM
Kaplan, Robert S. and Norton, David P. (2007). Using the Balanced Scorecard as a Strategic Management System. Harvard Business Review, July-August, pp. 150–161. Reprinted with permission of Harvard Business Review.
Reading 1 titled “Using the Balanced Scorecard as a Strategic Management System: Building a scorecard can help managers link today's actions with tomorrow's goals” was originally written by Kaplan and Norton (1996) and discusses how organizations can use the balanced scorecard ...