AI-Driven Project Management

CHAPTER 14AI and Human Talent in Projects: A Harmonious Blend

As AI tools like ChatGPT enter the people-management and project-management areas, they place technology and human skills on an equal footing. For example, ChatGPT shows how AIs can provide personable, fast communication in customer service that improves consumer and staff satisfaction. This frees employees to do more high-priority, complex tasks while giving customers good service.

In project management, ChatGPT can deal with and digest complex information and help simplify stakeholder communication and project dynamics. It is essential to maintain a balance between ChatGPT's technical efficiency and human wisdom so the AI serves as an assistant to human judgment and does not become a replacement for it.

The challenge of AI hallucination—which is when chatbots provide false information due to problems with the data used in training or as a result of external manipulations—is particularly important. This shows the necessity for stringent security measures in AI development.

Differential privacy and federated learning data collection techniques allow ChatGPT to access the maximum amount of data while protecting privacy. Although these advanced methods benefit big firms, they can be problematic for smaller organizations, which usually rely on traditional, consent-based statutes like GDPR.

Adopting AI in areas such as people management and project management requires a combination of advanced technology and skilled ...