Architecture and Patterns for IT Service Management, Resource Planning, and Governance, 2nd Edition

Index

Note: Page numbers followed by b indicate boxes, f indicate figures and t indicate tables.

A

A3 problem solving, 4

Accept Demand, 320–330

lifecycle implications, 165–167

organizational homes, 322

relationship to other processes, 158–161

service entry points clarification, 161–163See also Patterns

Accounts, 301–302

ACID (atomic, consistent, isolated, and durable), 9–10

Activity-based costing, 230

Aggregate demand, 156

Agile methods

refactoring, 19

test first development, 402, 402b

Agreements, 352

AITAM (Association for Information Technology Asset Management), 87

Andon cord, 17, 18b

Antipatterns

defined, 253, 316, 316b

technology product lifecycle, 320

wasteful, 333–334

Any-to-any relationship, 206b

Application aliasing

in application portfolio ...