July 2025
Beginner
752 pages
19h
English
book
Artificial Intelligence All-in-One For Dummies
by Chris Minnick, John Paul Mueller, Luca Massaron, Stephanie Diamond, Pam Baker, Daniel Stanton, Shiv Singh, Paul Mladjenovic, Sheryl Lindsell-Roberts, Jeffrey Allan
Content preview from Artificial Intelligence All-in-One For Dummies
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Chapter 3
Enhancing Customer Service with Conversational AI Chatbots
IN THIS CHAPTER
Understanding the differences between conversational AI chatbots and ChatGPT
Measuring the return on investment of implementing conversational AI chatbots
Creating and managing conversational AI chatbots
The use of AI chatbots represents a major shift away from conventional customer service to a more effective approach. Previously, customer support relied solely on interactions between customers and staff. Now, using AI chatbots, companies can automate tasks, reduce costs, and provide round-the-clock support. In this chapter, we look at conversational AI (CAI) chatbots, which are the next iteration of traditional chatbots.
These advanced CAI chatbots can handle a wide range of customer service tasks. In some cases, they’ve already shown that they can outperform staff when it comes to consistency and availability. This chapter looks at the transformational role of CAI chatbots for customer service and the impact they can have on your business and customer satisfaction.
Finding Out about Conversational AI Chatbots
Customer service chatbots are AI-powered programs that handle conversations with ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.