October 2022
Intermediate to advanced
398 pages
14h 14m
English
Managing a user’s remote access devices requires the same tools as managing network devices. The distinction is with the connection to the remote users’ laptops or desktops. While the end user is connected through a VPN tunnel into the corporate network, there is no distinction in management tools. Meanwhile, on the corporate network all the same access management tools and systems are in use.
The challenge occurs when the user cannot connect to the corporate network. How do you provide support in a secure manner? The answer is, it depends. The most common method is for the corporate help desk to securely remote into the user’s remote laptop or desktop. Two conditions have to exist for this approach ...
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