Augmented Analytics

Chapter 4. Preparing People and the Organization for Augmented Analytics

In this chapter, we share best practices for setting up your organization in a way that can support an effective implementation of AA. We’ll focus on roles: business, technical, and in between. We also discuss why your organization needs an analytics center of excellence (CoE) to drive the analytics transformation.

In the context of an analytics transformation, we use the terms role and persona with specific meanings. Role refers to the overarching responsibilities and expectations associated with a broad function or position within the transformation. It captures the general scope and purpose of a particular category of responsibility. A persona, on the other hand, delves deeper and identifies a specific job or position within that broader role. Each persona has its own unique set of tasks, tools, and outcomes. It provides a detailed view of the people who perform the technical or business tasks associated with a role. For clarity, think of a role as a broad category of responsibility while a persona is a detailed, more nuanced representation of a specific position within that role.

This chapter focuses on how to successfully implement what you’ve learned so far about working with people and technical readiness to create the perfect foundation for adopting and using AA in your organization. To help people cope with the changes, it’s essential that you empower and educate them. They need to understand the ...