Authorized Self-Study Guide Cisco IP Telephony (CIPT), Second Edition

Chapter 1. Introduction to Cisco Unified Communications and Cisco Unified CallManager

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This chapter covers the following topics:

• An introduction to the Cisco Unified Communications strategy (formerly Cisco AVVID) and Cisco Unified CallManager technology

• An understanding of the placement of Cisco Unified CallManager in an IP telephony design

• The interaction between Cisco Unified CallManager and Cisco IP Phones

• Cisco Unified CallManager server platforms

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Although IP telephony might seem like the new, emerging technology in IT environments, it has actually been around for many years. As WAN and LAN data connections became ...