Authorized Self-Study Guide Cisco IP Telephony (CIPT), Second Edition

Chapter 34. Using Additional Management and Monitoring Tools

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This chapter covers the following topics:

• Explaining the use of SNMP, syslog, and CiscoWorks ITEM in remotely managing and maintaining a Cisco CallManager system

• Explaining the use of dependency records, enabling them, and accessing them

• Using the Password Changer tool to change passwords

• Using the Cisco Dialed Number Analyzer to analyze inbound and outbound calls in a Cisco CallManager dial plan

• Configuring the QRT feature to display IP phone problem reports from users

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Management and monitoring tools are available to help system administrators monitor, troubleshoot, ...