7
Reinvent the Social Contract with Your People
To win in the marketplace you must first win in the workplace.
—Doug Conant, former CEO of the Campbell Soup Company
In the summer of 2020, Cleveland Clinic’s CEO Tom Mihaljevic (you met him in chapter 3) established a Chief Caregiver Office. This is how he described its goal to Kelly Hancock, whom he asked to lead it:
Our vision is really clear. Our organization has a great reputation and a great culture of teamwork. But, I think, we can do much better. We need a unifying role and office to engage the seventy thousand caregivers across our entire health-care system—the nurses, our employed physicians, and our private practice group—to really support the team-of-teams concept. The success ...
Get Beyond Digital now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
