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Beyond the Lean Office by Kevin J. Duggan

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1

Prologue

I remember the day that changed my professional life forever: the day I learned things that altered my view of continuous improvement; the day I saw a business that had harnessed its efforts not only to get better each day but also to improve business growth and performance; the day I learned that a company that achieves Operational Excellence is much more than an organization that eliminates waste and does things efficiently—it is a company that has developed and applied fundamental principles for sustained business growth.

It was quite a day.

On that day, I heard Operational Excellence defined in a way that was easy to understand, applicable to all levels of an organization, and effective at aligning everyone not toward a vision, ...

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