April 2006
Beginner to intermediate
288 pages
6h 48m
English
Chapter 12
Evaluating Results
This chapter
briefly reviews the rationale for evaluating the impact of your performance improvement projects on organizational results
describes two methods for demonstrating results to clients and senior management.
Tools in this chapter include
a procedure for demonstrating performance improvement ROI in “soft,” or not readily quantifiable, performance areas
a method for demonstrating impact credibly through ...
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