Chapter 16. Managing Hotfixes and Service Packs


Philosophy: When anyone asks me how I can best describe my experience in nearly 40 years at sea, I merely say, uneventful...

 --Edward J. Smith, 1907, Captain of the Titanic (sunk in 1912)

Captain Smith was planning to retire after the maiden voyage of Titanic.

When companies or groups start producing hotfixes or service packs for their released products, it is usually a rude awakening of how good or bad their build processes are. If they have a solid build/release process, creating hotfixes or service packs is rather painless. Conversely, if they do not have good processes in place, this is exposed in a painful way. The good news is that, the majority of the time, the hotfix or service pack problems ...

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