CHAPTER 5OVERCOMING DEMAGNETIZERS: COMPENSATION AND OTHER CHALLENGES FOR MANAGERS

Dwight, let me explain something to you. I set the rules and you follow them. Blindly. OK? And if you have a problem with that, then you can talk to our Complaint Department. It’s a trash can.

—MICHAEL SCOTT, THE TV SHOW The Office

Thank goodness Michael Scott is a fictional character. Enthusiasts of The Office love his antics, but they wouldn’t want to work for him. Steve Carell plays a boss who is so clueless when it comes to management that his actions make the show seemingly far-fetched. However, through years of consulting with thousands of organizations, I can honestly say some of the plotlines on the show are more realistic than you’ll want to believe.

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