© The Author(s), under exclusive license to APress Media, LLC, part of Springer Nature 2021
A. S. Silveira Jr.Building and Managing High-Performance Distributed Teamshttps://doi.org/10.1007/978-1-4842-7055-4_7

7. The Importance of Measurement and Metrics

Alberto S. Silveira Jr.1  
(1)
Mount Kisco, NY, USA
 

All projects and teams need processes and measurements. The quote “You can’t manage what you can’t measure” has been used for decades in business management philosophy. It, along with variations of this quote, has been associated with W. Edwards Deming, who was one of the predominant thinkers and innovators in the fields of twentieth-century engineering and quality management.

I use this quote and I share it with the teams I lead, since measurement ...

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