25

Controlling

LEARNING OBJECTIVES

After studying this chapter, you should be able to know —

  • Meaning of Control
  • Objectives of Control
  • Nature and Characteristics of Control
  • Importance of Control
  • Relationship Between Planning and Controlling
  • Steps in the Process of Control
  • Features of a Good Control System
  • Techniques of Control

Control is the process of verifying whether actual performance is in conformity with planned performance and taking corrective action where necessary.

More specifically, control involves:

 

  1. knowing what work is to be done as to quantity, quality and time available;

  2. verifying whether work has been or is being carried out in accordance with the plan;

  3. analysing deviations (i.e., difference between ...

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