Chapter 7. Cisco Unified IM and Presence

Cisco Unified Instant Messaging (IM) and Presence is now better known as Cisco Unified Communications Manager IM and Presence (Cisco Unified CM IM and Presence). This is due to the integration of Cisco Unified Presence technology with Cisco Unified Communications Manager for Release 9.0 and later. Cisco Unified CM IM and Presence offers presence, IM, group chat, desk-phone control, and many other enterprise-grade features.

Cisco Unified Communications Manager IM and Presence Components

A Cisco Unified CM IM and Presence solution has several components that work together to provide an enterprise-grade presence and IM solution. The components necessary to deliver a comprehensive Cisco solution are as follows: ...

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