Cisco Certified Support Technician CCST Networking 100-150 Official Cert Guide

Chapter 21

Managing Networks

This chapter covers the following exam topics:

• 5. Diagnosing Problems

  • 5.1. Demonstrate effective troubleshooting methodologies and help desk best practices, including ticketing, documentation, and information gathering.

    Policies and procedures, accurate and complete documentation, prioritization

  • 5.4. Differentiate between different ways to access and collect data about network devices.

    Remote access (RDP, SSH, telnet), VPN, terminal emulators, Console, Network Management Systems, Network Cloud Management (Meraki), scripts

Engineers tend to spend more time thinking about designing and deploying networks than managing them, and yet, most of the time in a network’s lifecycle is day-to-day management. Design does ...