November 2023
Intermediate to advanced
648 pages
17h 44m
English
Content preview from Cisco Certified Support Technician CCST Networking 100-150 Official Cert Guide
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Chapter 22
Troubleshooting
This chapter covers the following exam topics:
5. Diagnosing Problems
5.1. Demonstrate effective troubleshooting methodologies and help desk best practices, including ticketing, documentation, and information gathering.
Policies and procedures, accurate and complete documentation, prioritization
5.2. Perform a packet capture with Wireshark and save it to a file.
Purpose of using a packet analyzer, saving and opening a .pcap file
Network engineers spend a lot of time troubleshooting—possibly more time than anything else. Networks do not fail constantly, but rather
Some aspects of any large-scale or complex system will always be less than optimal.
Understanding a failure’s root cause can be complex and take time. ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.