LEADING WITH A LIGHT TOUCHLISTEN TO THE SILENCESTUNING IN TO LEADERSHIPEXPLAIN AND PERSUADEUSE EXPERTISEGIVE SPACE AND RESOURCESTELL THEM WHAT—BUT NOT HOWPROVIDE BOUNDARIESGIVE PEOPLE TIME FOR QUESTIONINGGIVE RECOGNITION AND AMPLIFY ACHIEVEMENTSENCOURAGE FAILURE, MAXIMIZE LEARNINGPROTECT CLEVER PEOPLE FROM THE RAINGIVE REAL-WORLD CHALLENGES WITH CONSTRAINTSTALK STRAIGHTCREATE A GALAXYCONDUCT AND CONNECT