APPENDIX B
Capacity Implementation Case Study
Introduction and Scope
Now let’s try to implement the concepts that you have learned through a case study and see how robust capacity planning processes help achieve cost reduction and adherence to SLAs.
For this case study, we will simplify things a little bit, cover the online e-commerce setup of a fictitious online retailer Myshop, and leave aside the other applications.
Myshop is a multinational retailer of technology, entertainment products, and services with a commitment to growth and innovation. The Myshop family of brands and partnerships collectively generates more than $2 billion in annual ...
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