Many thanks to family and friends who have put up with me during the writing of this book. I am sure we will all reframe it as the best of times! Thanks also to the publishing team at Pearson for all their hard work. I also owe a great debt to the many clients who have provided the material on which many of the case examples in this book are based. Names and identifying details have, of course, been changed. Finally, I would like to dedicate this book to you, the reader, for taking the time to read it and having the courage to aim for a better future.