CHAPTER 9
How to Choose and Use the Right Tools
You have a strategy. You know what you are looking for in a tool. You’ve assessed the change management required and you have a plan for that. You know that you have senior management support.
Everything is in place for you to make the final decision about your tool and get it implemented. This chapter covers the last three boxes of Figure 9.1, moving you from the groundwork through to deployment and evaluation.
First…Decide
All the information you have gathered to date gives you everything you need to assess the marketplace and choose a suitable product. In fact, by the time you have gotten this far, you probably already have a strong idea of what system you want to use. If not, there’s nothing ...
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