March 2011
Intermediate to advanced
256 pages
5h 50m
English
To my partners,James CribbinandHerman Heiser,
who set out with me on a mission to convert the sales function into a delivery system of continuous new value for its customers, and who, along the way, enriched me with the value of their refusal to settle for anything less than the continuous improvement of our own standard of performance.
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