July 2022
Beginner to intermediate
302 pages
10h 58m
English
Content preview from Contemporary Trends in Conflict and Communication
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Part III: Online Conflict Management in Education, Training, and Practice
Chapter 11 Resolving Digital Conflicts – Using Community Wisdom for Conflict Resolution Education and Practice in the Digital Era
Rachelly Ashwall-Yakar
Abstract
This chapter describes the Online Dispute Resolution (ODR) initiative ‘Agree-Online,’ which utilizes community wisdom to increase the possibilities for conflict resolution. Community Wisdom refers to the knowledge gained through sharing different perspectives within a community (identified as people who share a demographic category such as age range, gender, race, ethnicity, religion, or profession) “where greater value is placed on collective intelligence and collective problem solving” (Zoref, 2005, ...
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