Acknowledgements
This book is a compendium of a body of research, and research cannot be conducted without a host of keenly intelligent and generous collaborators.
Gratitude is due first and foremost to the dozens of marketing executives who gave so selflessly of their time and insights in long, probing interviews for no other reason than to help move their industry forward. All are busy people with demanding responsibilities who nevertheless made the time to share their progresses and pitfalls, opinions and experience.
Thanks are also due to my clients. Research is a key element of client engagements. Making strategic recommendations for content and other components of digital marketing strategy can only be done following a deep discovery process, ...
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