February 2010
Intermediate to advanced
93 pages
1h 57m
English
Web-based customization allows users to manipulate their online experience and create offline products that meet their specific needs.
In this report, we offer guidelines for designing online customization features for both interface and product customization. We also offer examples and discuss the reasoning behind each of our recommendations, which are based on user observation.
We conducted this study to provide usability guidance to those considering the addition of customization functionality or questioning the usability of existing customization efforts.
A total of 24 users participated in this study, carrying out tasks as requested by the facilitator. For each participant, ...
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