
Bridging the Gap between Business and IT • 227
is composed of three factors: consumerization, mobility, and systems.
Table9.1 presents some additional descriptions for all IGF dimensions
and factors.
LESSONS AND EXAMPLES ON IG
FROMTHE BANKING INDUSTRY
The Context and the Case Studies
is chapter considers three sets of banks in three dierent countries:
Brazil, the United States, and China (or, more specically, in Hong Kong,
a Special Administrative Region (SAR) of People’s Republic of China).
Sixteen interviews with executives of 13 dierent banks in three coun-
tries were conducted. e strategy provided a broader vision of current
IG pract