This chapter opened with a discussion of the interview process. You learned why interviews are an important part of the database-design process and why it's important to learn how to conduct an interview properly. You now know the difference between an open-ended question and a closed question, as well as when to use each kind of question. We ended this discussion by reviewing a set of interview guidelines, and you learned that you should use them to help you ensure that the interviews are productive and successful.

The mission statement was our next topic of discussion. We expanded upon the Chapter 4 overview by looking at how the mission statement states the specific purpose of the database. You now know that the process involves ...

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