Review Questions

1.

Why are interviews important?

2.

What problem can arise when you conduct an interview with a large number of people?

3.

What is the primary reason for conducting separate interviews with users and management?

4.

True or False: You'll commonly use closed questions in your interviews.

5.

What kind of responses should you try to evoke from the interview participants?

6.

What is the single most important guideline for every interview you conduct?

7.

What is a mission statement ?

8.

State two characteristics of a well-written mission statement.

9.

True or False: You need not learn about the organization in order to compose a mission statement.

10.

When is your mission statement complete? ...

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