Skip to Content
Dealing With The Tough Stuff
book

Dealing With The Tough Stuff

by Darren Hill, Alison Hill, Sean Richardson
April 2016
Intermediate to advanced
264 pages
5h 46m
English
Wiley
Content preview from Dealing With The Tough Stuff

Conclusion

We genuinely appreciate your time and dedication to reading our offering on how you can make your own tough stuff that bit easier. There's no doubt in our minds that if you put into practice the concepts we've explored, you'll achieve better results in your tough conversations.

We know that avoiding the tough conversations doesn't make the situation go away, and often avoidance can actually mean that the situation becomes blown out of proportion. One of the reasons why people avoid dealing with the tough stuff is a concern about upsetting another person, or being upset by their reaction. Unfortunately, this approach doesn't allow either person the opportunity for greater connection and understanding.

Being an effective leader requires you to step up, address what's unsaid and look for strategies for moving forward. In your process of moving forward, don't forget the really important stuff though — it isn't results, and it isn't outcomes. It's the person right in front of you.

Mum was right … again

Remember when the most powerful reinforcer that drove your life was a few carefully chosen words of wisdom from mum? You're special. You're unique. You're the best little girl/boy in the whole world. Those few words made you feel great, didn't they?

Well it seems that mum's words of wisdom were exactly that: words of a futurist, prophet and professor all rolled into ...

Become an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
and much more.

Read now

Unlock full access

More than 5,000 organizations count on O’Reilly

AirBnbBlueOriginElectronic ArtsHomeDepotNasdaqRakutenTata Consultancy Services

QuotationMarkO’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.
Julian F.
Head of Cybersecurity
QuotationMarkI wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.
Addison B.
Field Engineer
QuotationMarkI’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.
Amir M.
Data Platform Tech Lead
QuotationMarkI'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.
Mark W.
Embedded Software Engineer

You might also like

Dealing with the Tough Stuff: How to Achieve Results from Crucial Conversations

Dealing with the Tough Stuff: How to Achieve Results from Crucial Conversations

Darren Hill, Sean Richardson, Alison Hill
Dealing with Difficult People (HBR Emotional Intelligence Series)

Dealing with Difficult People (HBR Emotional Intelligence Series)

Harvard Business Review, Tony Schwartz, Mark Gerzon, Holly Weeks, Amy Gallo
Perfecting Your Thinking Skills

Perfecting Your Thinking Skills

MIT Sloan Management Review

Publisher Resources

ISBN: 9780730327004Purchase book