7 Dealing with the huff stuff Dealing with resistant, defensive and stubborn behaviour

Have you noticed that the world is changing? And it's changing quickly! Never before have we had to be more adaptable, flexible and fast moving to keep up with change than we do right now. Your organisation has almost certainly faced some degree of change in the past six months. It may even be in a constant state of change. Fear not, though: this is now the norm, not the exception.

The notion of a five-year strategic plan has disappeared in this rapidly changing world, and most organisations have realised such a process is guessing, at best — because even with the best resources it's impossible to predict what is required in a fast-changing future. Right now we can't say what the business world might be like in 12 months' time, let alone in five years. Flexible and forward-thinking organisations that not only deal with but also embrace constant change will rise to the top.

But doing that is not as simple as it sounds.

Human beings have an innate resistance to change. Our physiological systems are actually wired to keep us in a state of status quo known as homeostasis. The body constantly regulates its systems to maintain them within certain levels, like our body temperature, our weight, blood glucose levels, metabolism and hormone balances. Genetically, we're programmed to resist major changes ...

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