April 2016
Intermediate to advanced
264 pages
5h 46m
English
Content preview from Dealing With The Tough Stuff
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Index
- ABC model of human behaviour
- acceptance
- accountability
- action-based requests
- adaptation
- aggression; see also emotional manipulation; passive–aggressive behaviour
- alignment
- ambivalence
- anger
- — dealing with
- — tips for dealing with
- — vs actions
- antecedents
- anxiety
- apathy
- approachability
- arguments
- arousal curve
- arrogance
- asking, and level of intensity
- assertiveness
- bargaining
- behaviour see also behavioural change; defensive behaviour; passive–aggressive behaviour; resistant behaviour; stubborn behaviour
- — based language
- — competing
- — future
- — modelling
- — modifying
- — reinforcing
- — rituals binding
- — specifying
- — understanding
- — vs traits
- behavioural change
- bias
- bluffing; see also emotional manipulation
- body language; see also non-verbal communication
- bonuses
- brain
- — function
- — neural pathways
- — psychopathic
- — structure of
- bullying
- — dealing with
- case studies
- celebration
- change
- — fatigue
- — resistance to; see also resistant behaviour
- charisma
- clarity, achieving
- coaching, behavioural
- collateral effect
- communication see also assertiveness; empathy; language; non-verbal communication
- — ceasing
- — four-point
- — four points of
- — mediums of
- — one-point
- — open and transparent
- — stripping back
- — three-point
- — two-point
- compassion
- competing behaviour
- confidence
- conflict
- consequences
- consistency
- control
- conversations with remote-based staff
- courage
- credibility vs approachability; see also approachability
- crisis
- — attitudes, own
- — dealing with
- — dealing with ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.