Decision Quality

Part IVThe Journey to DQ

The previous three parts described the decision quality (DQ) framework and introduced processes to achieve DQ in strategic and significant decisions while avoiding biases that may get in the way. Part IV offers insights on the journey to achieving DQ. Chapter 14 presents a case study that describes an early application of decision analysis, which is at the heart of the DQ framework. This application provides a rare opportunity for a side-by-side comparison of DQ-based analysis and more traditional financial analysis. It illustrates how the tools of decision analysis can lead to a powerful shift in mindset for a large organization. Chapter 15 introduces the broader concepts of organizational DQ and describes an approach for expanding DQ throughout an organization. The book concludes with Chapter 16, including reflections on how readers can incorporate DQ into their professional and personal lives.