November 2013
Intermediate to advanced
250 pages
4h 38m
English
book
Delivering Effective Social Customer Service: How to Redefine the Way You Manage Customer Experience and Your Corporate Reputation
by Martin Hill-Wilson, Carolyn Blunt
Content preview from Delivering Effective Social Customer Service: How to Redefine the Way You Manage Customer Experience and Your Corporate ReputationBecome an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.
ENDING OR BEGINNING?
Thank you for reading this book; hopefully in its entirety. However, you have consumed it, we wish the very best for your plans. Our aim has been to provide you with a thorough exploration of the Social Customer Service ecosystem and also challenge you to greater achievements wherever you currently sit on that journey.
Neither of us see this book as an ending. We would love to transform what has been a monologue into dialogue. Your feedback, questions and involvement of any kind are really welcome. As we said in the Foreword, we have provided a simple online forum for discussion and sharing of the research materials that helped us write this. If that is not your style a simple email would be great.
Till then go well.
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.