Monitoring
Any service that you rely on in your service delivery should ideally have a way to notify you if something has gone wrong with it, and I do not mean user feedback here. Most service development nowadays is moving at incredible speeds and monitoring is one of those things like backups that most developers do not think about until something catastrophic happens, so it is something that we should cover a little bit. The big question that really should determine how you approach this topic is if your users can handle the downtimes that you will not see without monitoring.
Most tiny services might be OK with some outages, but for everything else, this would be at a bare minimum a couple of angry emails from users and at worst your company ...
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