Developing Management Skills, Ninth Edition

Book Description

In its Ninth Edition, Developing Management Skills has become the standard in hands-on management learning. Designed for students of all skill levels and learning styles, the text allows students to apply knowledge to real-world situations, connect concepts to their own lives, and experience management theory in a tactile and engaging way.

Updated for tomorrow—s managers, this text features contemporary examples, new skill assessments and cases, updated research, and tangible, relevant goals for students to work toward. Focusing on ten essential skills for success in management, Developing Management Skills focuses on what managers actually "do," transforming management concepts into practical, actionable techniques.

Table of Contents

  1. MyManagementLab™: Improves Student Engagement Before, During, and After Class
  2. Developing Management Skills
  3. Brief Table of Contents
  4. Contents
  5. Preface
    1. New in This Edition
    2. MyManagementLab Suggested Activities
    3. Detailed Chapter by Chapter Changes
    4. Tips for Getting the Most Out of This Course
    5. Instructor Resources
    6. 2015 Qualitative Business Video Library
    7. Coursesmart Textbooks Online
  6. Introduction The Critical Role of Management Skills
    1. Learning Objectives
    2. Management Concepts
    3. Supplementary Material
    4. Scoring Keys and Comparison Data
    5. Introduction
    6. The Critical Role of Management Skills
      1. The Importance of Competent Managers
      2. The Skills of Effective Managers
      3. What Are Management Skills?
      4. Improving Management Skills
      5. An Approach to Skill Development
      6. Leadership and Management
      7. Contents of the Book
      8. Organization of the Book
      9. Diversity and Individual Differences
    7. Summary
    8. Supplementary Material
      1. Diagnostic Survey and Exercises
        1. Personal Assessment of Management Skills (PAMS)
        2. What Does It Take to Be an Effective Manager?
        3. SSS Software In-Basket Exercise
          1. Assignment
    9. Scoring Key and Comparison Data
  7. Part I Personal Skills
    1. 1 Developing Self-Awareness
      1. Learning Objectives
      2. Skill Assessment
      3. Skill Learning
      4. Skill Analysis
      5. Skill Practice
      6. Skill Application
      7. Scoring Keys and Comparison Data
      8. Skill Assessment
      9. Diagnostic Surveys for Developing Self-Awareness
      10. Developing Self-Awareness Assessment Section
        1. The Defining Issues Test
        2. The Escaped Prisoner
          1. Importance
          2. From the list of questions above, select the four most important:
        3. The Doctor’s Dilemma
          1. Importance
          2. From the list of questions above, select the four most important:
        4. The Newspaper
          1. Importance
          2. From the list of questions above, select the four most important:
        5. Cognitive Style Indicator
          1. Rating Scale
        6. Tolerance of Ambiguity Scale
          1. Rating Scale
        7. Core Self-Evaluation Scale (CSES)
          1. Rating Scale
        8. Skill Learning
          1. Key Dimensions of Self-Awareness
          2. The Enigma of Self-Awareness
            1. The Sensitive Line
          3. Understanding and Appreciating Individual Differences
          4. Important Areas of Self-Awareness
            1. Emotional Intelligence
            2. Values
              1. Cultural Values
              2. Personal Values
              3. Values Maturity
              4. Ethical Decision Making
              5. Cognitive Style
                1. Knowing Style
                2. Planning Style
                3. Creating Style
              6. Attitudes Toward Change
                1. Tolerance of Ambiguity
                2. Locus of Control
              7. Core Self-Evaluation
          5. Summary
          6. Behavioral Guidelines
      11. Skill Analysis
      12. Skill Practice
        1. Exercises for Improving Self-Awareness Through Self-Disclosure
          1. Through the Looking Glass
            1. Assignment
          2. Diagnosing Managerial Characteristics
            1. Michael Dell
            2. Patrick M. Byrne
            3. Maurice Blanks
            4. Gordon Bethune
        2. Discussion Questions
        3. An Exercise for Identifying Aspects of Personal Culture: A Learning Plan and Autobiography
      13. Skill Application Activities for Developing Self-Awareness
        1. Suggested Assignments
        2. Application Plan and Evaluation
          1. Part 1. Planning
          2. Part 2. Evaluation
      14. Scoring Keys and Comparison Data
        1. Cognitive Style Indicator
          1. Scoring Key
            1. Comparison Data (N = 11,000 students)
        2. Tolerance of Ambiguity Scale
          1. Scoring Key
          2. Comparison Data (N = 5,000 students)
        3. Core Self-Evaluation Scale Scoring Key
          1. Comparison Data (N = 5,000 students)
    2. 2 Managing Stress and Well-Being
      1. Learning Objectives
      2. Skill Assessment
      3. Skill Learning
      4. Skill Analysis
      5. Skill Practice
      6. Skill Application
      7. Scoring Keys and Comparison Data
      8. Skill Assessment
      9. Diagnostic Surveys for Managing Stress and Well-Being
        1. Managing Stress and Well-Being Assessment Section
          1. Social Readjustment Rating Scale
            1. Rating Scale
              1. Social Readjustment Rating Scale
          2. Sources of Personal Stress
            1. Flourishing Scale
              1. Rating Scale
        2. Skill Learning
          1. Managing Stress and Fostering Well-Being
          2. Major Elements of Stress
            1. Coping with Stress
          3. Managing Stressors
          4. Eliminating Stressors
            1. Eliminating Time Stressors Through Time Management
              1. Effective Time Management
              2. Priorities and Core Values
              3. Efficient Time Management
                1. Rule 1
                2. Rule 2
                3. Rule 3
                4. Rule 4
                5. Rule 5
                6. Rule 6
                7. Rule 7
                8. Rule 8
                9. Rule 9
                10. Rule 10
                11. Rule 11
                12. Rule 12
                13. Rule 13
                14. Rule 14
                15. Rule 15
                16. Rule 16
                17. Rule 17
                18. Rule 18
                19. Rule 19
                20. Rule 20
              4. Efficient Time Management for Managers
                1. Rule 1
                2. Rule 2
                3. Rule 3
                4. Rule 4
                5. Rules 5, 6, and 7
                6. Rule 8
                7. Rule 9
                8. Rule 10
                9. Rule 11
                10. Rule 12
                11. Rule 13
                12. Rule 14
                13. Rule 15
                14. Rule 16
                15. Rule 17
                16. Rules 18, 19, and 20
            2. Eliminating Encounter Stressors Through Community, Contribution, and Emotional Intelligence
              1. Community
              2. Contribution
              3. Social and Emotional Intelligence
            3. Eliminating Situational Stressors Through Work Redesign
            4. Eliminating Anticipatory Stressors Through Prioritizing, Goal Setting, and Small Wins
          5. Developing Resiliency and Well-Being
            1. Life Balance
            2. Psychological Resiliency
              1. Meaningfulness in Work
              2. Gratitude
          6. Temporary Stress-Reduction Techniques
          7. Summary
        3. Skill Analysis
        4. Skill Practice
          1. Exercises for Long-Term and Short-Run Stress Management and Well-Being
            1. The Small-Wins Strategy
              1. Assignment
            2. Life-Balance Analysis
              1. Assignment
            3. Deep Relaxation
              1. Assignment
            4. Monitoring and Managing Time
              1. Assignment
            5. Generalized Reciprocity
        5. Skill Application Activities for Managing Stress
          1. Suggested Assignments
          2. Application Plan and Evaluation
            1. Part 1: Planning
            2. Part 2: Evaluation
        6. Scoring Keys and Comparison Data
    3. 3 Solving Problems Analytically and Creatively
      1. Learning Objectives
      2. Skill Assessment
      3. Skill Learning
      4. Skill Analysis
      5. Skill Practice
      6. Skill Application
      7. Scoring Keys and Comparison Data
      8. Skill practice
        1. Exercises for Applying Conceptual Blockbusting
          1. Individual Assignment—Analytical Problem Solving (10 minutes)
          2. Team Assignment—Creative Problem Solving (20 minutes)
          3. Moving Up in the Rankings
          4. Keith Dunn and McGuffey’s Restaurant
          5. Creative Problem-Solving Practice
            1. Suggested Assignments
            2. Application Plan and Evaluation
              1. Part 1: Planning
              2. Part 2: Evaluation
  8. Part II Interpersonal Skills
    1. 4 Building Relationships by Communicating Supportively
      1. Learning Objectives
      2. Skill Assessment
      3. Skill Learning
      4. Skill Analysis
      5. Skill Practice
      6. Skill Application
      7. Scoring Keys and Comparison Data
      8. Skill Practice
        1. Exercises for Diagnosing Communication Problems and Fostering Understanding
          1. United Chemical Company
            1. Assignment
            2. The Case
          2. Byron vs. Thomas
            1. Assignment
          3. Hal Byron, Department Head
          4. Judy Thomas, Department Member
          5. Active Listening Exercise
      9. Skill Application
        1. Activities for Communicating Supportively
          1. Suggested Assignments
          2. Application Plan and Evaluation
            1. Part 1: Planning
            2. Part 2: Evaluation
      10. Scoring Keys and Comparison Data
    2. 5 Gaining Power and Influence
      1. Learning Objectives
      2. Skill Assessment
      3. Skill Learning
      4. Skill Analysis
      5. Skill Practice
      6. Skill Application
      7. Scoring Keys and Comparison Data
      8. Skill Practice
        1. Exercise for Gaining Power
          1. Repairing Power Failures in Management Circuits
            1. Assignment
              1. Situation 1: Department Store Manager
              2. Situation 2: Human Resource Professional
              3. Situation 3: Chief Financial Officer
        2. Exercise for Using Influence Effectively
          1. Ann Lyman’s Proposal
        3. Exercises for Neutralizing Unwanted Influence Attempts
          1. Cindy’s Fast Foods
          2. 9:00 to 7:30
        4. Scoring Keys and Comparison Data
    3. 6 Motivating Others
      1. Learning Objectives
      2. Skill Assessment
      3. Skill Learning
      4. Skill Analysis
      5. Skill Practice
      6. Skill Application
      7. Scoring Keys and Comparison Data
      8. Increasing Motivation and Performance
      9. Diagnosing Work Performance Problems
      10. Enhancing Individuals’ Abilities
      11. Fostering a Motivating Work Environment
      12. Elements of an Effective Motivation Program
        1. Establish Clear Performance Expectations
        2. Remove Obstacles to Performance
        3. Reinforce Performance-Enhancing Behavior
          1. Use Rewards as Reinforcers
          2. The Role of Managers’ Actions as Reinforcers
          3. Use Rewards and Discipline Appropriately
          4. Strategies for Shaping Behavior
          5. Foster Intrinsic Outcomes
          6. Motivating Workers by Redesigning Work
        4. Provide Salient Rewards
          1. Personal Needs and Personal Motivation
          2. Using Need Theory to Identify Personally Salient Outcomes
        5. Be Fair and Equitable
        6. Provide Timely Rewards and Accurate Feedback
      13. Summary
    4. 7 Managing Conflict
      1. Learning Objectives
      2. Skill Assessment
      3. Skill Learning
      4. Skill Analysis
      5. Skill Practice
      6. Skill Application
      7. Scoring Keys and Comparison Data
      8. Skill Practice Exercises for Resolving Interpersonal Disputes Observer’s Feedback Form
        1. Rating
      9. Scoring Keys and Comparison Data
  9. Part III Group Skills
    1. 8 Empowering and Engaging Others
      1. Learning Objectives
      2. Skill Assessment
      3. Skill Learning
      4. Skill Analysis
      5. Skill Practice
      6. Skill Application
      7. Scoring Keys and Comparison Data
      8. Skill Practice
        1. Exercises for Empowerment
          1. Executive Development Associates
            1. Assignment
              1. Solving Problems Through Empowerment Worksheet
                1. Interoffice Memorandum
                  1. Data Processing Center
                2. Interoffice Memorandum
                  1. Human Resources Department
                3. Copy of a Letter
                  1. Midwest State University
                4. Interoffice Memorandum
                  1. Training and Development
                5. Interoffice Memorandum
                  1. Outplacement Department
          2. Empowering Ourselves
          3. Deciding to Engage Others
        2. Skill Application
          1. Activities for Empowerment and Engagement
            1. Suggested Assignments
            2. Application Plan and Evaluation
              1. Part 1: Planning
              2. Part 2: Evaluation
        3. Scoring Keys and Comparison Data
    2. 9 Building Effective Teams and Teamwork
      1. Learning Objectives
      2. Skill Assessment
      3. Skill Learning
      4. Skill Analysis
      5. Skill Practice
      6. Skill Application
      7. Scoring Keys and Comparison Data
      8. Building Effective Teams and Teamwork Assessment Section
        1. Diagnosing The Need For Team Building
          1. Rating Scale
            1. The Advantages of Teams
              1. An Example of an Effective Team
            2. Team Development
              1. The Forming Stage
              2. The Norming Stage
              3. The Storming Stage
              4. The Performing Stage
            3. Leading Teams
              1. Developing Credibility
              2. Establish Smart Goals and Everest Goals Goals and Everest Goals
              3. International Caveats
            4. Team Membership
              1. Advantageous Roles
              2. Unproductive Roles
              3. Providing Feedback
              4. International Caveats
                1. Summary
                2. Behavioral Guidelines
        2. Skill Practice
          1. Exercises in Building Effective Teams
            1. Leadership Roles in Teams
          2. Team Diagnosis and Team Development Exercise
            1. Rating Scale
            2. Stage 1
            3. Stage 2
            4. Stage 3
            5. Stage 4
            6. Scoring
          3. Winning the War on Talent
          4. Team Performance Exercise
        3. Scoring Keys and Comparison Data
    3. 10 Leading Positive Change
      1. Learning Objectives
      2. Skill Assessment
      3. Skill Learning
      4. Skill Analysis
      5. Skill Practice
      6. Skill Application
      7. Scoring Keys and Comparison Data
      8. Leading Positive Change Assessment Section
        1. Reflected Best-Self Feedback
        2. Sample E-mail Request for Feedback
      9. Ubiquitous and Escalating Change
      10. The Need for Frameworks
      11. A Framework for Leading Positive Change
        1. Establishing A Climate of Positivity
          1. Create Positive Energy Networks
          2. Ensure a Climate of Compassion, Forgiveness, and Gratitude
            1. Compassion
            2. Forgiveness
            3. Gratitude
          3. Pay Attention to Strengths and the Best Self
            1. Reflected Best-Self Feedback
            2. Summary
        2. Creating Readiness for Change
          1. Benchmark Best Practice and Compare Current Performance to the Highest Standards
          2. Institute Symbolic Events
          3. Create a New Language
          4. Overcome Resistance
          5. Summary
        3. Articulating a Vision of Abundance
          1. Include Left-Brain and Right-Brain Features
          2. Make Vision Statements Interesting
          3. Include Passion and Principles
          4. Attach the Vision to a Symbol
        4. Generating Commitment to the Vision
          1. Apply Principles of Recreation
          2. Ensure Public Commitments
          3. Institute a Small-Wins Strategy
        5. Fostering Sustainability
          1. Turn Students into Teachers
          2. Build Human Capital
          3. Metrics, Measurement, Milestones
          4. Summary
          5. Behavioral Guidelines
      12. Skill Practice
        1. Exercises in Leading Positive Change
          1. Reflected Best-Self Portrait
          2. Positive Organizational Diagnosis Exercise
          3. A Positive Change Agenda
            1. Activities for Leading Positive Change
              1. Suggested Assignments
              2. Application Plan and Evaluation
                1. Part 1: Planning
                2. Part 2: Evaluation
            2. Scoring Keys and Comparison Data
              1. Reflected Best-Self Feedback™ Exercise
  10. Part IV Specific Communication Skills
    1. Modules
    2. A Making Oral and Written Presentations
      1. Skill Development Objectives
      2. Skill Learning
      3. Skill Practice
      4. Skill Practice
        1. Exercises for Making Effective Oral and Written Presentations
          1. Speaking as a Leader
            1. Assignment
              1. Topics for Leadership Talks
              2. Checklist for Developing Effective Presentations
          2. Quality Circles at Battle Creek Foods
            1. Assignment
              1. A Look at Some of the Evidence
              2. Favorable Outcomes with QCs
              3. Negative Outcomes with Quality Circles
              4. Key Elements of a Successful Program
              5. The Arguments For and Against Quality Circles
              6. Guidelines for Action
        2. Observer’s Feedback Form
    3. B Conducting Interviews
      1. Skill Development Objectives
      2. Skill Learning
      3. Skill Practice
      4. Skill Practice
        1. Exercises for Conducting Special-Purpose Interviews
          1. Evaluating the New Employee-Orientation Program
            1. Assignment
            2. Role Descriptions for Interviewees Trainee
            3. Department Head
            4. Mentor
              1. Observer’s Feedback Form
          2. Performance-Appraisal Interview with Chris Jakobsen
            1. Background Information for Pat Ginelli
            2. Assignment for Pat Ginelli
            3. Background Information for Chris Jakobsen
            4. Assignment for Chris Jakobsen
          3. Employment-Selection Interview at Smith Farley Insurance
            1. Assignment
    4. C Conducting Meetings
      1. Skill Development Objectives
      2. Skill Learning
      3. Skill Practice
      4. Skill Learning  
        1. Conducting Effective Meetings: A Short Guide for Meeting Managers and Meeting Participants
        2. The Five Ps of Effective Meetings
          1. 1. Purpose
          2. 2. Participants
          3. 3. Planning
            1. The Rule of Halves
            2. The Rule of Sixths
            3. The Reports Rule
            4. The Rule of Three-Fourths
            5. The Agenda Rule
            6. The Rule of Thirds
            7. Executive Summary Rule
            8. The Agenda Bell Rule
            9. The Agenda Integrity Rule
            10. The Temporal Integrity Rule
            11. The Minutes Rule
          4. 4. Participation
            1. Provide Introductions
            2. Establish Ground Rules
            3. Establish Decision Rules
            4. Use a Variety of Media
            5. Encourage and Establish Participation
            6. Summarize
          5. 5. Perspective
        3. Suggestions for Group Members
          1. Summary and Behavioral Guidelines
      5. Skill Practice
        1. Exercises for Conducting Meetings
          1. Preparing and Conducting a Team Meeting at SSS Software
            1. Part 1
            2. Part 2
          2. Role Diagnosis
          3. Meeting Evaluation Worksheet
            1. SSS Software In-Basket Memos, E-Mails, Faxes, and Voice Mails
              1. Confidential and Restricted
            2. Item 5B – Copy Of FaxB – Copy Of Fax
            3. Item 5C – Copy Of A Letter
              1. Personal and Confidential
  11. Appendix I Glossary
  12. Appendix II References
  13. Index
    1. A
    2. B
    3. C
    4. D
    5. E
    6. F
    7. G
    8. H
    9. I
    10. J
    11. K
    12. L
    13. M
    14. N
    15. O
    16. P
    17. Q
    18. R
    19. S
    20. T
    21. U
    22. V
    23. W
    24. X
    25. Y
    26. Z

Product Information

  • Title: Developing Management Skills, Ninth Edition
  • Author(s): David A. Whetten, Kim S. Cameron
  • Release date: March 2015
  • Publisher(s): Pearson
  • ISBN: 9780133127478