Skill Practice Exercises for Resolving Interpersonal Disputes

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Initiator
           Maintained personal ownership of the problem, including feelings
           Avoided making accusations or attributing motives; stuck to the facts
           Succinctly described the problem (behaviors, outcomes, feelings)
           Specified expectations or standards violated
           Persisted until understood
           Encouraged two-way interaction
           Approached multiple issues incrementally (proceeded from simple to complex, easy to hard)
           Appealed to what the disputants had in common (goals, principles, constraints)
           ...

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