How We Got Here
The greatest danger in times of turbulence is not the turbulence;it is to act with yesterday’s logic.
—Peter F. Drucker, Managing in Turbulent Times
Before we get into the meat of the book, I want to take a moment to explain why it is so important to change the way we approach IT delivery. We obviously didn’t choose to be in the situation we are in today, where most organizations are struggling to deliver IT in a way that truly supports the business. IT is either too slow or too expensive, or does not deliver the quality that business stakeholders expect, but it’s not because we have consciously made bad decisions. When you look around, we are also pretty much in agreement as to what good looks like—the examples of ...