APPENDIX

A Closer Look at the Factory Analogy

Foundation Principle: Production Process in Manufacturing versus Creative Process in IT

In manufacturing, the concept is that we design a product up front, define the production process, and then produce a number of identical items. In IT, we deliver a solution that is unique to our context each time we make a change. We are never making the same product again with the same components and the same source code in the same architecture setup. Legacy manufacturing was about reducing variability. In IT, we aim to innovate by using variability to find the best solution to a problem, to the delight of our customers.

Measuring Productivity and Quality Based on Standardized Output

We have discussed that ...

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