Different Delivery Models
Gentlemen, we are going to relentlessly chase perfection, knowing full well we will not catch it, because nothing is perfect. But we are going to relentlessly chase it, because in the process, we will catch excellence.
—Vince Lombardi, as quoted in Game of My Life by Chuck Carlson
In this chapter, I will describe the three different IT delivery models that are currently being leveraged for successful IT delivery. I will also describe the different capabilities required to make them work. But as I have mentioned a few times already, the challenge goes beyond just the technical uplift to master those capabilities; it depends on the organization to make the appropriate changes across the organization to support ...