CHAPTER 4

Why Your Clarity Matters

Rushing home from work to get dinner started, Cathy stops at the grocery store to pick up some milk and other items. As she walks down the produce aisle, she hears her cell phone ring, answers, and hears her daughter sobbing loudly, “Mom, where are you? I can never do anything! Why won’t you let me go to the party?” “What party, Jill?” Cathy asks while picking up carrots, lettuce, and tomatoes for their salad. “You’re so stupid!” Jill yells into the phone as mom pushes her grocery cart down the next aisle. “I don’t know what you’re talking about,” Cathy replies. Her daughter hangs up on her.

Now mom is mad. To ...

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